Shipping policy

Shipping within Poland

Orders within Poland can be shipped using:

InPost parcel lockers,
InPost courier,
DPD courier,
ORLEN Paczka.

The availability of a particular method depends on the address, parcel size, cart contents, and the carriers’ current offer.

International shipping

The store ships internationally to countries available during checkout.
Available delivery methods, carriers, and costs depend on the destination country and recipient’s address and are displayed before the order is placed.
Customers may be required to pay taxes, customs duties, or other charges imposed in a destination country outside the European Union, where required by applicable law. These charges are not collected by the Store unless the cart expressly states otherwise.

Shipping costs

The current shipping cost is shown in the cart and order summary before the customer selects the button that places an obligation to pay.
The cost may depend on the delivery method, country, address, order value, parcel size or weight, and current promotions.
Free delivery, if available, applies once the conditions displayed in the cart have been met.
Cash on delivery may have a different shipping price and is available only when shown for the selected address and delivery method.

Processing time

Orders are usually prepared for handover to the carrier within 1 to 5 business days.
For online payments, processing time starts when payment is confirmed. For a bank transfer, it starts when the funds are credited. For cash on delivery, it starts when the order is accepted for processing.
Transit time must be added to the processing time. It depends on the carrier, country, and delivery address.
If the Product description gives a different timeframe, for example because of personalization or made-to-order production, the timeframe stated for that Product applies.
The Store will contact the Customer if a significant delay is expected.

Tracking and receiving a parcel

If tracking is provided by the carrier, the Customer will receive a tracking number or link.
The Customer should provide a complete and correct address, phone number, and email address. The Seller is not responsible for a delay caused solely by incorrect information provided by the Customer.
If a parcel is visibly damaged, it is advisable to prepare a damage report with the carrier and take photographs. The absence of a report does not deprive a Consumer of statutory rights, but it may make it more difficult to establish the circumstances of the damage.
If a parcel is returned because it was not collected or the address was incorrect, the Store will contact the Customer. Reshipping may require payment of the actual cost of the additional shipment if the return was caused by the Customer.

Payment methods

The Store may offer:

Visa, Mastercard, Maestro, American Express, and UnionPay card payments through Shopify Payments,
BLIK,
Apple Pay, Google Pay, and Shop Pay,
Klarna, where available for the Customer, country, currency, and order,
bank transfer,
cash on delivery.

Not every method is available for every order. Current payment methods, their terms, and any restrictions are shown during checkout. Electronic payments are handled by Shopify Payments or another provider identified during payment.

Bank transfer

The transfer must be made within 3 calendar days of placing the order.
Account details are displayed in the payment instructions or sent in the order confirmation.
Please include the order number in the transfer reference.
If the payment period expires without payment, the Store may contact the Customer and then cancel the unpaid order.