Refund policy

14-day right of withdrawal

  1. A Consumer and a sole trader with consumer rights may withdraw from an online contract within 14 days without giving a reason.

  2. The period begins on the day after the Product is received. If several Products are delivered separately, the period begins when the last Product, batch, or part is received.

  3. To return a Product, you must send an unambiguous withdrawal statement before the period expires:

  4. A return form may make processing easier but is not mandatory. A receipt or original packaging is not a condition for accepting a return. However, the Customer should make it possible to identify the purchase concerned.

  5. The Product must be sent back no later than 14 days after notifying the Seller of withdrawal, to:

    AKW Karol Wójcik — LOGOBUTIK
    ul. Dębowa 12
    26-600 Radom, Poland

  6. The Customer pays the cost of returning the Product. The Store does not accept returns sent cash on delivery.

  7. The Product should be properly protected during transport.

Condition of returned Products

  1. The Customer may inspect the Product to the extent they could in a physical store.
  2. The Customer is liable for any diminished value resulting from handling beyond what is necessary to establish the Product's nature, characteristics, and functioning.
  3. Signs of use, stains, odors, damage, or removed Product components may justify a corresponding reduction in the refund if they actually reduce the Product's value.

Refunds

  1. The Seller refunds the payment no later than 14 days after receiving the withdrawal statement. The Seller may withhold the refund until the Product is received or proof of return shipment is provided, whichever occurs first.
  2. After receiving the returned parcel, the Store normally processes the refund within up to 5 business days, subject to the statutory deadline above.
  3. The refund is made using the same payment method used by the Customer, unless the Customer expressly agrees to another method that involves no additional cost.
  4. For a full order return, the Seller also refunds the cost of the least expensive standard delivery method offered for that order. If the Customer chose a more expensive delivery method, the difference is not refunded.
  5. For a partial order return, the original delivery cost is not refunded if it would have been the same for the Products the Customer keeps.
  6. If an order discount depended on the cart value, the refund is calculated taking into account the discount assigned to the returned Product. If a partial return means the promotion conditions are no longer met, the settlement follows the promotion terms provided to the Customer before purchase.

Exceptions to the right of withdrawal

The right of withdrawal may not apply in cases specified in Article 38 of the Polish Consumer Rights Act, particularly for:

  • a Product made to the Customer's specifications or clearly personalized, such as an item with custom embroidery;
  • a Product delivered in sealed packaging that cannot be returned after opening for health or hygiene reasons, if the packaging was opened after delivery and the Product meets the statutory conditions for this exception.

Discounting a Product or purchasing it on promotion does not, by itself, exclude the right of withdrawal.

Exchanges

  1. An exchange depends on the availability of the selected Product or variant.
  2. To arrange an exchange, contact us at logobutik.office@gmail.com.
  3. The simplest option may be to withdraw from the contract and place a new order. This does not limit the Customer's statutory rights.

Complaints — Product not in conformity with the contract

  1. The Seller is liable for a lack of conformity that existed when the Product was delivered and becomes apparent within 2 years, in accordance with the Polish Consumer Rights Act.
  2. A complaint may be submitted by email to logobutik.office@gmail.com or in writing to AKW Karol Wójcik, ul. Dębowa 12, 26-600 Radom, Poland.
  3. To help us handle a complaint efficiently, please provide the order number, contact details, Product name, description of the issue, when it was noticed, and the solution requested. Photos are helpful, but their absence does not automatically result in rejection.
  4. The Customer may first request repair or replacement. The Seller may offer the other remedy if the chosen one is impossible or would involve excessive costs.
  5. In cases specified by law, the Customer may request a price reduction or withdraw from the contract, particularly if the Seller refuses to bring the Product into conformity, fails to do so within a reasonable time, or the lack of conformity is significant.
  6. The Seller responds to a Consumer's complaint within 14 days of receiving it.
  7. Reasonable costs of repair, replacement, collection, or shipment of a complained-about Product are borne by the Seller.
  8. A receipt is not required if the Customer can otherwise prove the purchase.